About

FAQ

• Where is the store based?

  Albuquerque, NM

• What are your pieces made out of?

  i work mostly with polymer clay & crystals. often times i may also use glitter and moss but usually i just use polymer clay!

• ☽ hallo fellow magical beings~

  basic info

  every single item has been handmade with lots of love & a touch of magic!
  and since each piece is made individually, by hand please note that there may occasionally be some flaws & like items will not be identical~ ♡

  ✧ ✧ ✧

  ☽ please keep in mind that these items are meant to be decor (unless otherwise stated), and are fragile, and are not toys.
  ☽ if not treated properly, items may break.
  ☽ please handle with care.
  ☽ do not swim or shower while wearing jewelry items, as that may cause damage.
  ☽ if you have any questions please let me know & i will do my best to help!

• How often are your updates?

  once a month!
  i work most of my weeks creating new pieces & since i make everything by hand and i typically do not use any molds, they take me a while to create. because of this i have one update each month, though occasionally i may just add new items to the shop without any announcement.

• Do you do customs?

  no, not at the moment.
  in the future i will be visiting this as a possibility, but that is something i would like to have fully organized beforehand.

• Will you answer questions about working with polymer clay?

  of course! as long as your questions are pertaining to things i already have knowledge in then yes, i am always willing to help, otherwise i strongly advise researching.
  some great places for finding help relating to polymer clay will be youtube, instagram, tiktok, & of course, our good friend google, but honestly youtube might be your best bet~ ♡

• Do you accept orders placed outside of the US?

  no, not at the moment.

• When will my order be shipped?

  your order will usually ship within one week from date of purchase but with the current covid situation, it may take a little longer for items to be shipped, i hope you understand.

• How long will it take to receive my order?

  once shipped most domestic orders may take anywhere from 2 to 10 business days, depending on your location & the efficiency of your local postal service.

• What is this store's return and exchange policy?

  if there are any problems during delivery, i am always happy to help if i am able, however since every single piece i create is made by hand and generally is one of kind, there will be absolutely no refunds, no returns, no replacements, & no exchanges.
  ALL SALES ARE FINAL.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.